Managing job burnout: The effects of emotion-regulation ability, emotional labor, and positive and negative affect at work.

The authors examine the relationship between emotion-regulation ability, a key branch of emotional intelligence, and job burnout in 343 Chinese employees from a wide range of occupations and find that emotion-regulation ability is negatively related to job burnout, especially in jobs that require high emotional labor. An objective performance-based test of emotional intelligence shows that positive work affect partially mediates the relationship between emotion-regulation ability and burnout. The study refines understanding of how, to what degree, and under what circumstances emotional intelligence is related to job burnout. (PsycINFO Database Record (c) 2019 APA, all rights reserved)